Frequently asked questions

No. A request only tells us what you need. We reply with a quotation, and nothing is booked or charged until you accept it.

Usually within one business day. If we need a detail from you first (for example the cargo weight or the delivery address), your PMESC contact will message you in the portal and by email.

In BDT or USD, whichever suits you. Each quotation shows what's included, what isn't, and the date until which the price is valid.

Your PMESC contact confirms how and when to pay before anything is booked. This website doesn't take card payments.

Yes. The confirmation email for your request has a private tracking link. You can also open Track a request and enter your reference number with the email you used.

With a free account you see all your requests, quotations, messages and documents in one place.

Yes. The website, the emails and our team work in Bangla and English.

FCL (full container load) means a whole container is yours. LCL (less than container load) means your cargo shares a container with others and you pay for the space you use.

As a rule of thumb, from about 13–15 cubic metres a full 20ft container often costs about the same as LCL. We compare both in the quotation.

Carriers and ports allow a set number of free days to use a container or keep it at the terminal. After that, daily charges start: demurrage (at the port or terminal) and detention (outside it). We tell you the free days for your shipment before you accept, so there are no surprise bills.

Yes. We arrange containers for storage, staging and on-site handling. Tell us the size, the place and roughly how long you need it.

No. PMESC focuses on sea freight, containers and the road transport around them.

No. Door-to-door service is made for single consignments and first-time importers. We explain each step and handle the paperwork with you.

Yes, through our sister concern Several Co (Pvt) Ltd, a licensed C&F (clearing and forwarding) agent. Tell us in the same request and we arrange clearance together with the shipment, so you deal with one contact.

It depends on the cargo and the direction. Exports usually need a commercial invoice, a packing list and the export (EXP) form from your bank; imports usually need the invoice, packing list, bill of lading and the LC or bank documents. Our shipping guide lists them, and we confirm the exact list for your shipment.